Welcome to the Frequently Asked Questions (FAQ) at euraxallc.shop (hereinafter referred to as the “Site”)!

  1. Products and Inventory
    Q: What types of furniture do you sell?
    A: We offer a wide variety of furniture, including dining tables, dining chairs, desks, book chairs, coffee tables, and sofas, perfect for a variety of home and office environments.
    Q: What materials are your furniture made of?
    A: Our furniture includes solid wood, metal, glass, and high-quality composite materials, detailed on each product page.
    Q: Is our inventory sufficient?
    A: Inventory is updated frequently, but popular items may sell out. Please confirm availability before placing an order.
  2. Orders and Payment
    Q: How do I place an order?
    A: Select the items you like, add them to the shopping cart, fill in the shipping information, and complete the payment.
    Q: What payment methods do you accept?
    A: We accept credit cards (Visa, MasterCard, American Express), PayPal, and other online payment methods.
    Q: Can I modify or cancel my order?
    A: After submitting your order, if you need to modify or cancel it, please contact customer service as soon as possible and we will do our best to handle it.
  3. Shipping and Delivery
    Q: Do you provide shipping?
    A: Yes, we do ship within the United States. Some large items may be delivered to your door by a professional logistics company.
    Q: How long does delivery take?
    A: Standard delivery typically takes 5-10 business days, depending on inventory, delivery address, and logistics conditions.
    Q: How much does shipping cost?
    A: The shipping fee will be displayed on the checkout page, and some orders may qualify for free shipping.
  4. Returns, Exchanges, and After-Sales
    Q: How do I return or exchange my product?
    A: Items eligible for return or exchange can be returned within 30 days of receipt. The product must be in its original packaging and intact accessories.
    Q: Do I need to pay for return shipping?
    A: We cover return shipping costs if there are quality issues or if the wrong item was shipped. For other situations, please refer to our Return and Exchange Policy.
    Q: How can I contact after-sales support?
    A: You can contact us via email or phone, and our customer service team will be happy to assist you.
  5. Product Care and Usage
    Q: How do I care for my furniture?
    A: Different furniture materials require different care. For example, solid wood furniture should be protected from prolonged sunlight and wiped regularly with a soft, dry cloth.
    Q: Is it difficult to assemble the furniture?
    A: Most furniture comes with detailed installation instructions and the necessary tools, making it easy to assemble. We offer on-site assembly services for some larger furniture (depending on the specific item).