At euraxallc.shop, we’re committed to ensuring every customer’s satisfaction. If you’re not completely satisfied with your furniture purchase, please refer to our Return and Exchange Policy below for details.

  1. Return and Exchange Requests
    Customers may submit a return or exchange request within 30 days of receiving your item.
    Return and exchange requests should be submitted through our customer service email or phone.
    When submitting your request, please provide your order number, item name, and reason for return, along with photos of the item (if damaged or defective).
  2. Return Requirements
    The item must be in its original packaging and accessories, and must not have been damaged or altered.
    Special promotional items (such as discounted items) are generally not returnable; please verify this before purchasing.
    If the item has quality issues, was shipped incorrectly, or was damaged during delivery, we will cover the return shipping costs.
  3. Refund Process
    After approval, please return the item to the designated address according to customer service’s instructions.
    Once we receive and verify the returned item, we will process the refund within 7-10 business days. Refunds will be returned to the original payment account; the exact time it takes to arrive depends on the payment method.
  4. Exchange Process
    The exchanged item must be the same as the returned item. If you require a different style or size, please contact Customer Service to confirm stock availability.
    Once your exchange request is approved, we will arrange for the replacement item to be shipped as soon as possible and provide shipping information.
  5. Notes
    During the return or exchange process, please properly store the returned item and its original packaging to prevent further damage that could affect your refund or exchange.
    If the item is damaged during shipping, please be sure to take a photo upon receipt and contact Customer Service immediately.
    We recommend confirming the specific process with Customer Service before returning your item to ensure a quick and smooth process.